IT Support Engineer / Senior IT Support Engineer
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Experience (year): 1
Salary/Month: HKD 16,000 - 31,000
Ref. No.: ITAJ0097

  

Our client, an Europe fashion company, has offices in HK and multiple offices in Asia. They are now expanding the local HK network and infrastructure team to support more internal users.  To cope with the continuous development, they are looking for smart people like you to join their IT team..     
 
Responsibilities:
  • Provide 1st tier support to internal users via phone, email, chat and ticketing system.
  • Assist users with technical issues related to PC, laptop and other peripherals.
  • Monitoring all systems via our internal recently deployed monitoring system.
  • Responsible for good documentation, notification, helpdesk tracking and complete all follow-up and helpdesk.
  • Report fault of servers network applications and any IT devices.
  • Setup, configure and technical support of desktop / server / network devices
  • Certified Technical Training will be provided to support more duties such as Network, System, Application, Cloud infrastructure
  • Liaise and work closely between various departments to support the overall business goal.
  • Ensure that operations deliverables are completed consistently and on time, and that they meet quality standards.
 
Requirements:
  • High Diploma or above in Computing / Information System or related disciplines.
  • Eager to learn IT Knowledge.
  • 1 year working experience in IT support.
  • Excellent communication and problem-solving skills.
  • Service-oriented mindset
  • Good Chinese and English, proficiency in Mandarin is a plus.
  • Will be considered as Senior IT Support Engineer if you have the followings:
    • Experience as a team leader over 1 year
    • Experience in Cloud (AWS / Azure)
    • Experience in researching cost-effective IT solutions to management
    • Experience in handling overseas projects with good inter-personal communication skill

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