Service Designer / UX
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Experience (year): 4 - 5
Salary/Month: HKD 35,000 - 45,000
Ref. No.: ITAJ0185

  

Our client, a member of the FORTUNE 500 and a global investment management leader is now looking for a talented professional Service Designer / UX to join their dynamic IT team.
 
Responsibilities:
  • Conduct user research / contextual design investigations to understand customer behaviors and needs
  • Assist senior leaders and cross functional teams to frame, define and lead on solving problems, to support design activities, lead and contribute to the design of a particular product or service
  • Use agile approaches such as Lean UX, design sprints or ‘lean startup’ to build, test, learn and iterate in both a digital and non-digital context
  • Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and cases
  • Develop the Visual Interface Design through personas, storyboards, scenarios, mood boards, iconography, photography and illustrations
  • Identify and develop new business models, product or services, and optimize omnichannel experiences
  • Act as a change agent to lead and coach the company to adopt design thinking at scale with some help, develop training program for wider business  
Requirements:
  • University degree holder graduate in Design, Business, Computer Science or related discipline
  • Minimum 4 years working experience in similar capacity (UX designer, Product designer, UX architect, or a Service designer)
  • Solid understanding of related disciplines such as user research, UX process, content design, service design process and visual design
  • Hands-on experience as UX/UI Designer in designing complex mobile and web applications
  • Working knowledge of design and prototyping tools, such as Photoshop, Illustrator, InVision, Flinto.io, Sketch, Principle, Adobe CS, etc.
  • Knowledge of web based technologies and mobile operating systems and platforms, e.g. Flex, Ajax, Flash, HTML 5, CSS, scripting iOS, Android, etc.
  • Good exposure in digital space in financial industry, including understand market, customer and business
  • Knowledgeable in Agile management tools, techniques and systems

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